Privacy Policy

ChainSpirit collects some Personal Data from its Users.

Data Controller and Owner

ChainSpirit Sdn Bhd (Malaysia). +603-2714-2068,

Types of Data collected

Among the types of Personal Data that ChainSpirit collects, by itself or through third parties, there are:

  • Email

  • Password

  • Address State, Province, ZIP/Postal code, City

  • Phone number

  • First name & Last Name

  • Cookie and Usage Data

Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.

The Personal Data may be freely provided by the User, or collected automatically when using ChainSpirit.

Any use of Cookies – or of other tracking tools – by ChainSpirit or by the owners of third party services used by ChainSpirit, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.

Failure to provide certain Personal Data may make it impossible for ChainSpirit to provide its services.

Users are responsible for any Personal Data of third parties obtained, published or shared through ChainSpirit and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.


The Data is processed at the Data Controller’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.

Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.

The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Registration and authentication, Handling payments, Analytics, User database management, Contacting the User, Managing email addresses and sending messages, Hosting and backend as a service and Access to third party services’ accounts.

Detailed information on the processing of Personal Data

Access to third party services’ accounts

These services allow ChainSpirit to access Data from your account on a third-party service and perform actions with it. These services are not activated automatically, but require explicit authorization by the User.


The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.

Contacting the User

  • Mailing List or Newsletter (ChainSpirit)

By registering on the mailing list or the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning ChainSpirit. Your email address might also be added to this list as a result of signing up to ChainSpirit or after making a purchase.

Personal Data Collected: Email.

  • Contact form (ChainSpirit)

By filling in the contact form with their Data, the User authorizes ChainSpirit to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Personal Data Collected: Email.

Handling payments

Payment processing services enable ChainSpirit to process payments by credit card, bank transfer or other means. To ensure greater security, ChainSpirit shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction.

  • BIGPay (AirAsiaBIG Inc.)

    • BIGPay is a payment service provided by AirAsia BIG., which allows users to make online payments using their BIGPay credentials.

Hosting and backend as a service

These services have the purpose of hosting data and files that enable ChainSpirit to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of ChainSpirit. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.

Managing email addresses and sending messages

These services make it possible to manage a database of email contacts to communicate with the User via email.

The services are used to collect data concerning the date and time when the mail is viewed by the User, as well as when the User interacts with incoming mail, such as by clicking on links included in the email.

Registration and authentication

By registering or authenticating, Users allow ChainSpirit to identify them and give them access to dedicated services. Depending on what is described below, third parties may provide registration and authentication services. In this case, ChainSpirit will be able to access some Data, stored by these third-party services, for registration or identification purposes.

  • Direct registration (ChainSpirit)

The User registers by filling out the registration form and providing the Personal Data directly to ChainSpirit.

Personal Data collected: Address, City, Email, First Name, Last Name, Password, Phone number, Province, State and ZIP/Postal code.

Further information about Personal Data

The use of Data processed by the Service

All Data processed via the analysis conducted by ChainSpirit are used by ChainSpirit only for the purpose of providing the service to the Users. Such Data will not be transferred or sold by ChainSpirit to any third party, nor will it be used by the Owner for any purpose connected to ChainSpirit’s own business. The Owner reserves the right to aggregate the Data imported on the application by the different ChainSpirit Users, for the purpose of creating anonymized aggregated metrics.

Selling goods and services online

The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by ChainSpirit depends on the payment system used.

Additional information about data collection and processing

Legal action

The User’s Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of ChainSpirit or the related services.

The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.

Additional information about user’s personal data

In addition to the information contained in this privacy policy, ChainSpirit may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, ChainSpirit and any third-party services may collect file that record interaction with ChainSpirit (System Logs) or use for this purpose other Personal Data (such as IP Address).

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.

The right of users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above. ChainSpirit does not support “Do Not Track” requests. To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using ChainSpirit and can request that the Data Controller removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.

Information about this privacy policy

The Data Controller is responsible for this privacy policy.

User database management

Services build user profiles by starting from an email address, a personal name, or other information that the User provides to ChainSpirit. This Personal Data is matched with publicly available information about the User (such as social networks’ profiles) and used to build private profiles that the Owner can display and use for improving ChainSpirit.

Definitions and legal references

Personal data (or data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.

Usage data

Information collected automatically from ChainSpirit (or third-party services employed in ChainSpirit), which can include: the IP addresses or domain names of the computers utilized by the Users who use ChainSpirit, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit(e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.


The individual using ChainSpirit, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refer.

Data subject

The legal or natural person to whom the Personal Data refers.

Data processor (or Data supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.

Data controller (or owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of ChainSpirit. The Data Controller, unless otherwise specified, is the Owner of ChainSpirit.


Small piece of data stored in the User’s device.

Legal Information

Notice to Users: this privacy statement has been prepared in fulfilment of the obligations under Personal Data Protection Act 2010(“Act”), which describes how your information (“Personal Data”) is collected and used and your choices with respect to your Personal Data.

Lingkaran SV, VO2-07-05, Sunway Velocity, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur


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